Dedicated Support Services for CivicView are available online, by phone and email. A customer portal provides access to comprehensive user documentation, ‘How To’s’ and FAQs, in addition to ability to log and track support calls at any time of the day or night.
CivicView support provides access to a local team of industry professionals and CivicView solution experts to help resolve technical issues and provide consultation to help maximise business performance.
Customisation services are available to increase your adaptability to market change and ability to deliver new services and initiatives.
An experienced Data Conversion team will optimise data so you can start using CivicView right away with existing and historical data. A part of CivicView’s Implementation Services, the Data Conversion process will ensure your migration to CivicView is seamless, with no interruption to your business.
Project Management Services ensure any CivicView project is implemented on time and on budget, every time. Experience, strict quality standards and professional resource management processes all work to maximise results for CivicView customers.
A comprehensive range of Training Services will ensure staff are capable of using CivicView to its full potential. Comprehensive training for new users can be supplemented by spot and advanced sessions onsite or online to equip staff with the knowledge required to confidently use CivicView.
Managed Services offer freedom from ongoing hardware and software administration and maintenance concerns, freeing up resources available for other areas of the business.
Dedicated software maintenance and administration services keep CivicView – and your organisation – running at peak condition. Regular software updates, backups and disaster recovery services mean you can rely upon the availability of CivicView at all times.
Hosted Services are also available to reduce time and resources required to keep your business systems in peak condition. Save time, maximise performance and cut costs with CivicView Hosted and Managed Service Range.